Meandering whims of a curious mind

   I was going through my PC the other day and lo, and behold what did I find? My old resignation letter from 6 years ago … haha … I’ve must been pretty whacked to have written this way back then. Totally burnt all my bridges with management I’m sure.

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THE LETTER
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   I will fondly remember "The Company" for the people that made it up: the endearing helpdesk, the kind an exemplary managers ( esp. Mr XXX and Mr YYY ), the incredibly helpful AE’s (note: AAA, BBB, CCC & DDD) and last but not the very least, the wacky yet ingenious Computer technicians. I am really grateful to Mr XXX and Mr YYY in their relentless efforts to keep these synergistic if not symbiotic relationships alive through close informal contacts with employees, constant encouragement, welfare planning and most of all, a genuine interest in the betterment of their staff. Speaking for myself, I have completely enjoyed my association with these stellar people and sincerely, hope that someday, somehow our paths will cross again and merge to continue this fruitful alliance of mutual respect and camaraderie.

   Thus, it is with a heavy heart that I conjure this letter. I wish that there could be some other avenues which I could explore, however I must face stark reality that I must direct my own future and not rely on others to create them. Perhaps, one of my greatest sympathies would be to Mr YYY, for all his tireless work to right all that was wrong and I wish all the best in his endeavors. For me, the rot had entrench itself a long time ago, and as I believe, for all the others as well. I am not one to complain, gripe, bemoan or fuss, but the true status of events needs to be addressed to stem the outflow of talent. To continue would be to lose. Such issues cannot be denied of their existence and while much have been discussed, little headway has been made. Again, I cannot stress enough, the contributions of Mr YYY in his damage control efforts, sadly though, much more needs to be done. The rot is very deep.  Many are at the edge already, just waiting for a ship to pass for them to jump on. The general consensus is that "The Company" is a sinking ship… and to stay would only amount to hari kiri, career death. Unless the following issues are clarified, more will leave.

1) Unclear career path progression

2) Pay does not reflect market rate, lack of pay reviews does not help

3) Menial task exploitation with little emphasis on high end technology

4) No definitive plans for ANY employee development

5) Little confidence in the organization to make or even allow for concrete adjustments for change

On my part, I would like to highlight that era of mass production is over and the era of mass customization is here and will be here for quite awhile. Products do not only encompasses its physical and/or immediate attributes but also the support that comes with it. Especially, in the IT arena, where information is evolving at an immense pace, one of the few avenues for differention is in product support. We are the frontline people who have the most contact with the immediate customer, that vital human interaction that goes further any phone call, e-mail, letter can ever achieve in making a lasting impression on a customer. With IT blazing a trail of fire and customers having to play catch-up(due to lack of expertise), reliance on product services are heavier than ever. We are the ones who promote the intimate long-standing relationships with customers and thus, encourage new and repeat purchases. As I have stated, customers desire services(for products) more then ever … but that can only happen if employees can expect the same from the organization itself. Service ideology must proliferate internally in order for it to emerge externally. Rather than being viewed merely as a product, technical support should be viewed as an extension of the sales and marketing genre, with a very strong influence on the bottom line. Merely purchasing technical support staff will not ensure continuity and consistency to this customer relation doctrine. Only by spending time and energy developing employees and then promoting from within, will these highly prized values be passed to those equally devoted to maintaining the ideals and integrity fundamental to the company’s success.

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Haha, No more job for me in "The Company" … ever … not that I look forward to it anyway. Got to remind myself to keep my flagrant thoughts to myself sometimes … Very releasing, dumbass nonetheless O.o

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